Refund policy

Return Policy

We have a 5-day return policy, which means you have 5 days after receiving your item or email to pickup your order to make all the return process in our shop. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. If an item is received without tags, worn, altered, washed or damaged the return will not be accepted.

SEASONAL CLOTHING, White Clothing, Sequin Clothing, Rhinestones Clothing, Metallic Clothing, Leather Clothing, Bodysuits, ONESIZE pieces and accesories are final sale. Pre Orders FINAL SALE.

To start a return, you can contact us at 787-975-8019. If your return is accepted, return credits are valid for 30 days from the day of purchase. The customer is responsible for the shipping costs of the returned item.

All SALE items are FINAL. Merchandise obtained with a store credit cannot be exchanged and will be considered a final sale.

Your online credit must be used ENTIRELY in your NEW PURCHASE.  Any remaining balance is NOT carried over.

You can always contact us for any return question at dozbtq@gmail.com.

PICKUP ORDERS - (Recogido en tienda) tiene hasta 30 días para recoger su orden. De no recoger la orden queda automáticamente CANCELADA perdiendo el valor total de su orden.

GIFT CARDS - Tienen un tiempo válido de 30 días.   

Refunds 

We do not make money refunds. Only if you are eligible will you receive store credit.